9/11 Pager Messages

2001-09-11
09:07:37
Arch
[1152100]
B
ALPHA
(3)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:08
Arch
[1152100]
B
ALPHA
(4)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:01
Arch
[1152100]
B
ALPHA
(5)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was
2001-09-11
10:07:03
Arch
[1152100]
B
ALPHA
bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:34
Arch
[1152100]
B
ALPHA
(6)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:59
Arch
[1152100]
B
ALPHA
(7)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/1
2001-09-11
13:21:01
Arch
[1152100]
B
ALPHA
2/01
2001-09-11
13:36:01
Arch
[1152100]
B
ALPHA
(8)In
2001-09-11
13:36:03
Arch
[1152100]
B
ALPHA
itial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:41
Arch
[1152100]
B
ALPHA
(9)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:14
Arch
[1152100]
B
ALPHA
(10)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their custo
2001-09-11
13:40:16
Arch
[1152100]
B
ALPHA
mer reps. STATUS: Aspect has made t
2001-09-11
13:40:48
Arch
[1152100]
B
ALPHA
(11)he changes on Rel. 6 switches and are beginning the process of processing the reports.
2001-09-11
13:40:50
Arch
[1152100]
B
ALPHA
NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:06
Arch
[1152100]
B
ALPHA
(12)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance
2001-09-11
15:38:08
Arch
[1152100]
B
ALPHA
on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:34
Arch
[1152100]
B
ALPHA
(13)Update 4232857. PROB:
2001-09-11
17:10:36
Arch
[1152100]
B
ALPHA
IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:09
Arch
[1152100]
B
ALPHA
(14)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:36
Arch
[1152100]
B
ALPHA
(15)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and wil
2001-09-11
17:14:38
Arch
[1152100]
B
ALPHA
l resume operation tommorrow morning.
2001-09-11
18:02:56
Arch
[1152100]
B
ALPHA
(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to p
2001-09-11
18:02:58
Arch
[1152100]
B
ALPHA
ull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:22
Arch
[1152100]
B
ALPHA
(17)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by m
2001-09-11
18:03:24
Arch
[1152100]
B
ALPHA
istake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:14
Arch
[1152100]
B
ALPHA
(18)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: P
2001-09-11
19:49:16
Arch
[1152100]
B
ALPHA
roblem has bee
2001-09-11
19:49:40
Arch
[1152100]
B
ALPHA
(19)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
22:01:53
Arch
[1152100]
B
ALPHA
721-6618