9/11 Pager Messages

2001-09-11
09:07:55
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(13)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMa
2001-09-11
09:07:57
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n 800-733-4822*3. NXTU
2001-09-11
09:08:23
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(14)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:36:50
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(16)JIM. E-COMMERCE FORMS SHOULD BE AVAILABLE NOW. PLEASE GET YOUR CSAS TO CLOSE THE BROWSER AND OPEN IT BACK UP. ABEL. 972 405 6547
2001-09-11
10:07:21
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(18)R
2001-09-11
10:07:23
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estoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:53
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(19)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:11
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(23)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:24
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ALPHA
(24)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiate
2001-09-11
13:36:26
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d with Sitman/Babette 800-733-4822*
2001-09-11
13:36:59
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(25)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:42
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(26)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull re
2001-09-11
13:40:44
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ports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:22
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(27)he changes on Rel. 6 switches and are beginning the process of processing the reports.
2001-09-11
13:41:24
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NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:15:57
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(29)Please call me at 4685. Eddie
2001-09-11
15:38:19
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(31)Restoral X4229941. PROB: Web OE - App errors in Short and Lon
2001-09-11
15:38:21
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g Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:00
Arch
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ALPHA
(32)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pro
2001-09-11
17:11:02
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ALPHA
blem has been
2001-09-11
17:11:30
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(1)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:15
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(2)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:32
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ALPHA
(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:02
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(4)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NX
2001-09-11
18:04:03
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TUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:40
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(5)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pr
2001-09-11
19:49:42
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oblem has bee
2001-09-11
19:50:09
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(6)n corrected. All centers on the Aspec