9/11 Pager Messages

2001-09-11
09:07:50
Arch
[1231586]
A
ALPHA
(22)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800
2001-09-11
09:07:52
Arch
[1231586]
A
ALPHA
-733-4822*3. NXTU
2001-09-11
09:08:22
Arch
[1231586]
A
ALPHA
(23)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:16
Arch
[1231586]
A
ALPHA
(25)Restoral 4236478. PROB: Zephyr Hills unable to acces
2001-09-11
10:07:17
Arch
[1231586]
A
ALPHA
s CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:49
Arch
[1231586]
A
ALPHA
(26)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:05
Arch
[1231586]
A
ALPHA
(2
2001-09-11
13:21:07
Arch
[1231586]
A
ALPHA
7)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:16
Arch
[1231586]
A
ALPHA
(28)Initial X4229941 12:30 09/11/2001.
2001-09-11
13:36:18
Arch
[1231586]
A
ALPHA
PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:54
Arch
[1231586]
A
ALPHA
(29)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:33
Arch
[1231586]
A
ALPHA
(30)Update
2001-09-11
13:40:35
Arch
[1231586]
A
ALPHA
4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:13
Arch
[1231586]
A
ALPHA
(31)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:14
Arch
[1231586]
A
ALPHA
(32)Restoral X4229941. PROB: Web OE - App errors in S
2001-09-11
15:38:16
Arch
[1231586]
A
ALPHA
hort and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:53
Arch
[1231586]
A
ALPHA
(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STA
2001-09-11
17:10:54
Arch
[1231586]
A
ALPHA
TUS: Problem has been
2001-09-11
17:11:23
Arch
[1231586]
A
ALPHA
(2)corrected. Currently working
2001-09-11
17:11:24
Arch
[1231586]
A
ALPHA
on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:11
Arch
[1231586]
A
ALPHA
(3)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:24
Arch
[1231586]
A
ALPHA
(4)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Client
2001-09-11
18:03:26
Arch
[1231586]
A
ALPHA
s are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:54
Arch
[1231586]
A
ALPHA
(5)corrected. All centers on the Aspect Rel
2001-09-11
18:03:56
Arch
[1231586]
A
ALPHA
.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:35
Arch
[1231586]
A
ALPHA
(6)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients ar
2001-09-11
19:49:37
Arch
[1231586]
A
ALPHA
e unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:05
Arch
[1231586]
A
ALPHA
(7)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM