9/11 Pager Messages

2001-09-11
06:35:58
Arch
[1237222]
B
ALPHA
(18)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Br
2001-09-11
06:36:00
Arch
[1237222]
B
ALPHA
ad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:43:29
Arch
[1237222]
B
ALPHA
(19)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:43:31
Arch
[1237222]
B
ALPHA
(20)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:05:14
Arch
[1237222]
B
ALPHA
(21)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:05:16
Arch
[1237222]
B
ALPHA
(22)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:29:59
Arch
[1237222]
B
ALPHA
(23)Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:04:36
Arch
[1237222]
B
ALPHA
(24)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/Si
2001-09-11
10:04:38
Arch
[1237222]
B
ALPHA
tMan
2001-09-11
10:04:40
Arch
[1237222]
B
ALPHA
(25)800-733-4822*3....Dave/BD/EM
2001-09-11
10:20:44
Arch
[1237222]
B
ALPHA
(26)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Br
2001-09-11
10:20:46
Arch
[1237222]
B
ALPHA
idge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:20:47
Arch
[1237222]
B
ALPHA
(27)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:52:42
Arch
[1237222]
B
ALPHA
(28)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agen
2001-09-11
10:52:43
Arch
[1237222]
B
ALPHA
t currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:20:53
Arch
[1237222]
B
ALPHA
(29)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:34:00
Arch
[1237222]
B
ALPHA
(30)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are exper
2001-09-11
11:34:02
Arch
[1237222]
B
ALPHA
ie
2001-09-11
11:34:04
Arch
[1237222]
B
ALPHA
(31)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:56:00
Arch
[1237222]
B
ALPHA
(32)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
12:03:00
Arch
[1237222]
B
ALPHA
(1)We have shut down the interface to rms/switches until further notice due to heavy call processing as a result of the events of this morning. All transactions will be backlogged until further notice. Gary x8721
2001-09-11
13:19:22
Arch
[1237222]
B
ALPHA
(2)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesd
2001-09-11
13:19:24
Arch
[1237222]
B
ALPHA
ay 9/12/01
2001-09-11
13:19:50
Arch
[1237222]
B
ALPHA
(3)Sprint DMS250 &DMS300 SW in NY are at risk of being destroyed by this AM disaster. Working with RMS to contact NTAC to set up new swit
2001-09-11
13:19:52
Arch
[1237222]
B
ALPHA
ches. Will keep you updated. Gary X8721
2001-09-11
13:33:26
Arch
[1237222]
B
ALPHA
(4)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:33:33
Arch
[1237222]
B
ALPHA
(5)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:32:44
Arch
[1237222]
B
ALPHA
(6)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and
2001-09-11
14:32:46
Arch
[1237222]
B
ALPHA
Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:32:48
Arch
[1237222]
B
ALPHA
(7)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:51:20
Arch
[1237222]
B
ALPHA
(8)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for custo
2001-09-11
14:51:21
Arch
[1237222]
B
ALPHA
mers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:36:04
Arch
[1237222]
B
ALPHA
(9)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20
2001-09-11
15:36:06
Arch
[1237222]
B
ALPHA
CT... Scott/DAS
2001-09-11
16:42:55
Arch
[1237222]
B
ALPHA
(10)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unab
2001-09-11
16:42:56
Arch
[1237222]
B
ALPHA
le to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED
2001-09-11
16:43:04
Arch
[1237222]
B
ALPHA
(11)@ 15:05cdt...Peasley/em
2001-09-11
18:06:47
Arch
[1237222]
B
ALPHA
(12)NRT Feeds have been opened, around 40,000 backlog but processing. Call volumes in Switches has dropped but NY Switches CPU is still around 75%. NY Switches appear to be out of danger from fire. Gary.
2001-09-11
18:08:07
Arch
[1237222]
B
ALPHA
(13)We will continue monitoring feeds until backlog is clear. More updates to follow. Gary X8721