9/11 Pager Messages

2001-09-11
09:07:53
Arch
[1273485]
D
ALPHA
(3)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable
2001-09-11
09:07:55
Arch
[1273485]
D
ALPHA
to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:23
Arch
[1273485]
D
ALPHA
(4)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:21
Arch
[1273485]
D
ALPHA
(5)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit
2001-09-11
10:07:23
Arch
[1273485]
D
ALPHA
checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:53
Arch
[1273485]
D
ALPHA
(6)800-733-4822*3....Da
2001-09-11
10:07:55
Arch
[1273485]
D
ALPHA
ve/BD/EM
2001-09-11
13:21:11
Arch
[1273485]
D
ALPHA
(7)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:22
Arch
[1273485]
D
ALPHA
(8)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Custom
2001-09-11
13:36:24
Arch
[1273485]
D
ALPHA
ers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:00
Arch
[1273485]
D
ALPHA
(9)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:41
Arch
[1273485]
D
ALPHA
(10)Update 4232857. PROB: IEX Time
2001-09-11
13:40:42
Arch
[1273485]
D
ALPHA
stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:20
Arch
[1273485]
D
ALPHA
(11)he changes on Rel. 6 switches and are beginning the process of processing th
2001-09-11
13:41:22
Arch
[1273485]
D
ALPHA
e reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:19
Arch
[1273485]
D
ALPHA
(12)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance
2001-09-11
15:38:21
Arch
[1273485]
D
ALPHA
on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:58
Arch
[1273485]
D
ALPHA
(13)Update 4232857. PROB: IEX Time stamp
2001-09-11
17:11:00
Arch
[1273485]
D
ALPHA
issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:28
Arch
[1273485]
D
ALPHA
(14)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:15
Arch
[1273485]
D
ALPHA
(15)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:30
Arch
[1273485]
D
ALPHA
(16)U
2001-09-11
18:03:32
Arch
[1273485]
D
ALPHA
pdate 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:00
Arch
[1273485]
D
ALPHA
(17)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s tha
2001-09-11
18:04:02
Arch
[1273485]
D
ALPHA
t IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:38
Arch
[1273485]
D
ALPHA
(18)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losi
2001-09-11
19:49:40
Arch
[1273485]
D
ALPHA
ng data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:07
Arch
[1273485]
D
ALPHA
(19)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM