9/11 Pager Messages

2001-09-11
09:07:20
Arch
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(10)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMa
2001-09-11
09:07:22
Arch
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n 800-733-4822*3. NXTU
2001-09-11
09:07:42
Arch
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(1
2001-09-11
09:07:44
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1)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:08:18
Arch
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(12)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated t
2001-09-11
09:08:20
Arch
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o address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:33
Arch
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(13)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:32:51
Arch
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(14)Ray Leonard <R_L|pages|We are not getting any feeds right now. I will keep you updated. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C
2001-09-11
09:32:53
Arch
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. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
10:06:44
Arch
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(15)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable
2001-09-11
10:06:46
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to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:10
Arch
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(16)800-733-4822*3....Dave/BD/EM
2001-09-11
10:07:46
Arch
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(17)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08
2001-09-11
10:07:47
Arch
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:37 CDT Babette/SitMan
2001-09-11
10:08:06
Arch
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(18)800-733-4822*3....Dave/BD/EM
2001-09-11
10:17:38
Arch
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(19)Ray Leonar
2001-09-11
10:17:40
Arch
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d <R_L|Pages|Still no feeds in IEX. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
10:38:30
Arch
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(20)Linda Rabenecker|CALL ME IN LOUISVILLE FOR CONFERENCE CALL WITH
2001-09-11
10:38:32
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SPRINT.
2001-09-11
10:38:36
Arch
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(21)66-PLEASE CALL KEVIN AT 502-386-5569.
2001-09-11
10:59:00
Arch
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(22)Frank, Debbie, Lovi
2001-09-11
10:59:02
Arch
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t or Mark, If you can get an outside line, please call me asap. Shannan 407.291.6587
2001-09-11
11:11:49
Arch
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(23)97-10 AM STATS OFFERED 100, HANDLED 95. I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO N
2001-09-11
11:11:51
Arch
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O FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.
2001-09-11
12:03:43
Arch
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(24)Ray Leonard <R_L|PAGE|Still no feeds, sorry. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
13:20:46
Arch
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(25)Update NONE. Chicago Receivables office has been closed
2001-09-11
13:20:48
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at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:21:15
Arch
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(26)Update NONE. Chicago Receivables office has been closed at 12:00 CD
2001-09-11
13:21:16
Arch
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T. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:46
Arch
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(27)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are una
2001-09-11
13:35:48
Arch
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ble to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:11
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(28)3. NXTUPD: 14:30 9/11/200
2001-09-11
13:36:12
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1...Ryan/jb/em
2001-09-11
13:36:46
Arch
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(29)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customer
2001-09-11
13:36:48
Arch
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s are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:03
Arch
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(30)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:57
Arch
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(31)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time
2001-09-11
13:39:59
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stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:24
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(32)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/20
2001-09-11
13:40:26
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01...Brandi/EM
2001-09-11
13:41:03
Arch
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(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps.
2001-09-11
13:41:05
Arch
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STATUS: Aspect has made t
2001-09-11
13:41:26
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(2)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brand
2001-09-11
13:41:28
Arch
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i/EM
2001-09-11
14:49:03
Arch
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(3)Ray Leonard <R_L|Pages|Just an update. We still have no feeds. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C.
2001-09-11
14:49:05
Arch
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> Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
15:31:38
Arch
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(4)98-2 PM STATS: OFFERED, 324. HANDLED, 316. UNABLE TO REPORT OTHER #S DUE TO IEX FEEDS.
2001-09-11
15:37:47
Arch
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(5)Restoral X4
2001-09-11
15:37:49
Arch
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229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:38:29
Arch
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ALPHA
(6)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:17
Arch
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(7)Update 4232857. PROB: IEX Time stamp issu
2001-09-11
17:10:19
Arch
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e. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:43
Arch
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(8)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:11:19
Arch
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(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem ha
2001-09-11
17:11:21
Arch
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s been
2001-09-11
17:11:41
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(10)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:28
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(11)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:15:17
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(1
2001-09-11
17:15:19
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2)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:18:09
Arch
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(13)99-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.
2001-09-11
18:02:39
Arch
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ALPHA
(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for th
2001-09-11
18:02:41
Arch
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eir customer reps. STATUS: Problem has been
2001-09-11
18:03:09
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(15)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
18:03:48
Arch
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ALPHA
(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem h
2001-09-11
18:03:50
Arch
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as been
2001-09-11
18:04:13
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(17)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX change
2001-09-11
18:04:15
Arch
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d by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:26:16
Arch
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(18)01-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%
2001-09-11
19:48:57
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(19)Restora
2001-09-11
19:48:59
Arch
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l 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:24
Arch
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(20)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
19:49:59
Arch
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(21)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STA
2001-09-11
19:50:01
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TUS: Problem has bee
2001-09-11
19:50:22
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(22)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed r
2001-09-11
19:50:23
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esolving @ 18:37cdt....JoeEM
2001-09-11
21:17:44
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(23)02-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%
2001-09-12
00:19:03
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(24)03-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.