9/11 Pager Messages

2001-09-11
09:07:27
Arch
[1329229]
D
ALPHA
(17)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing
2001-09-11
09:07:29
Arch
[1329229]
D
ALPHA
out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:48
Arch
[1329229]
D
ALPHA
(18)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:52:06
Arch
[1329229]
D
ALPHA
(19)64-PLEASE CALL GIL AT 894-8270.
2001-09-11
09:52:08
Arch
[1329229]
D
ALPHA
(20)42-PLEASE CALL GIL AT 894-8270.
2001-09-11
10:06:49
Arch
[1329229]
D
ALPHA
(21)Restoral 4236478. PROB: Zephyr Hills unable to acces
2001-09-11
10:06:51
Arch
[1329229]
D
ALPHA
s CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:12
Arch
[1329229]
D
ALPHA
(22)800-733-4822*3....Dave/BD/EM
2001-09-11
11:12:10
Arch
[1329229]
D
ALPHA
(23)65-10 AM STATS OFFERED 100, HANDLED 95. I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO NO FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.
2001-09-11
13:20:54
Arch
[1329229]
D
ALPHA
(24)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:54
Arch
[1329229]
D
ALPHA
(25)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customer
2001-09-11
13:35:56
Arch
[1329229]
D
ALPHA
s are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:24
Arch
[1329229]
D
ALPHA
(26)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:05
Arch
[1329229]
D
ALPHA
(27)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data
2001-09-11
13:40:07
Arch
[1329229]
D
ALPHA
to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:28
Arch
[1329229]
D
ALPHA
(28)he changes on Rel. 6 s
2001-09-11
13:40:29
Arch
[1329229]
D
ALPHA
witches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:57
Arch
[1329229]
D
ALPHA
(29)Restoral X4229941. PROB: Web OE - App errors in Short and Lon
2001-09-11
15:37:59
Arch
[1329229]
D
ALPHA
g Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:26
Arch
[1329229]
D
ALPHA
(30)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:47
Arch
[1329229]
D
ALPHA
(3
2001-09-11
17:10:49
Arch
[1329229]
D
ALPHA
1)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:32
Arch
[1329229]
D
ALPHA
(32)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:18:24
Arch
[1329229]
D
ALPHA
(1)66-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF
2001-09-11
17:18:26
Arch
[1329229]
D
ALPHA
HR. NO OTHER FEEDS ARE VISIBLE.
2001-09-11
18:02:47
Arch
[1329229]
D
ALPHA
(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorr
2001-09-11
18:02:48
Arch
[1329229]
D
ALPHA
ect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:13
Arch
[1329229]
D
ALPHA
(3)corrected. All centers on the Aspect Rel.6 are now updatin
2001-09-11
18:03:15
Arch
[1329229]
D
ALPHA
g, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:05
Arch
[1329229]
D
ALPHA
(4)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their cust
2001-09-11
19:49:07
Arch
[1329229]
D
ALPHA
omer reps. STATUS: Problem has bee
2001-09-11
19:49:25
Arch
[1329229]
D
ALPHA
(5)n
2001-09-11
19:49:27
Arch
[1329229]
D
ALPHA
corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM