9/11 Pager Messages

2001-09-11
06:37:13
Arch
[1377246]
D
ALPHA
(6)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:45:16
Arch
[1377246]
D
ALPHA
(7)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Br
2001-09-11
08:45:18
Arch
[1377246]
D
ALPHA
idge
2001-09-11
08:45:20
Arch
[1377246]
D
ALPHA
(8)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:06:48
Arch
[1377246]
D
ALPHA
(9)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:06:50
Arch
[1377246]
D
ALPHA
(10)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:30:57
Arch
[1377246]
D
ALPHA
RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:06:02
Arch
[1377246]
D
ALPHA
(12)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System
2001-09-11
10:06:04
Arch
[1377246]
D
ALPHA
timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:06:06
Arch
[1377246]
D
ALPHA
(13)800-733-4822*3....Dave/BD/EM
2001-09-11
10:22:30
Arch
[1377246]
D
ALPHA
(14)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS
2001-09-11
10:22:32
Arch
[1377246]
D
ALPHA
: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:22:34
Arch
[1377246]
D
ALPHA
(15)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:53:43
Arch
[1377246]
D
ALPHA
(16)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:21:56
Arch
[1377246]
D
ALPHA
(17)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to
2001-09-11
11:21:58
Arch
[1377246]
D
ALPHA
application, reducing severity to sev2. Peasley/em
2001-09-11
11:35:36
Arch
[1377246]
D
ALPHA
(18)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie
2001-09-11
11:35:38
Arch
[1377246]
D
ALPHA
(19)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:57:06
Arch
[1377246]
D
ALPHA
(20)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 wor
2001-09-11
11:57:07
Arch
[1377246]
D
ALPHA
kstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
13:20:18
Arch
[1377246]
D
ALPHA
(21)Update
2001-09-11
13:20:20
Arch
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D
ALPHA
NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:34:59
Arch
[1377246]
D
ALPHA
(22)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new s
2001-09-11
13:35:01
Arch
[1377246]
D
ALPHA
ervice or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:35:09
Arch
[1377246]
D
ALPHA
(23)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:34:22
Arch
[1377246]
D
ALPHA
(24)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to ge
2001-09-11
14:34:23
Arch
[1377246]
D
ALPHA
t correc
2001-09-11
14:34:25
Arch
[1377246]
D
ALPHA
(25)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:52:23
Arch
[1377246]
D
ALPHA
(26)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:37:17
Arch
[1377246]
D
ALPHA
(27)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Per
2001-09-11
15:37:19
Arch
[1377246]
D
ALPHA
son tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:44:28
Arch
[1377246]
D
ALPHA
(28)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to cle
2001-09-11
16:44:30
Arch
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D
ALPHA
ar outage. RESTORED
2001-09-11
16:44:32
Arch
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ALPHA
(29)@ 15:05cdt...Peasley/em