9/11 Pager Messages

2001-09-11
09:07:55
Arch
[1405114]
C
ALPHA
(9)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are una
2001-09-11
09:07:57
Arch
[1405114]
C
ALPHA
ble to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:23
Arch
[1405114]
C
ALPHA
(10)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:25
Arch
[1405114]
C
ALPHA
(11)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on t
2001-09-11
10:07:27
Arch
[1405114]
C
ALPHA
he server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:57
Arch
[1405114]
C
ALPHA
(12)800-733-4822*3....Dave/BD/EM
2001-09-11
11:12:10
Arch
[1405114]
C
ALPHA
(13)08-10 AM STATS OFFERED 100, HANDLED 95. I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO NO FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.
2001-09-11
13:21:11
Arch
[1405114]
C
ALPHA
(14)Update NONE. Chicago Receivables office
2001-09-11
13:21:13
Arch
[1405114]
C
ALPHA
has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:26
Arch
[1405114]
C
ALPHA
(15)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/B
2001-09-11
13:36:28
Arch
[1405114]
C
ALPHA
abette 800-733-4822*
2001-09-11
13:37:00
Arch
[1405114]
C
ALPHA
(16)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:44
Arch
[1405114]
C
ALPHA
(17)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull
2001-09-11
13:40:46
Arch
[1405114]
C
ALPHA
reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:24
Arch
[1405114]
C
ALPHA
(18)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:23
Arch
[1405114]
C
ALPHA
(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:02
Arch
[1405114]
C
ALPHA
(20)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for th
2001-09-11
17:11:04
Arch
[1405114]
C
ALPHA
eir customer reps. STATUS: Problem has been
2001-09-11
17:11:30
Arch
[1405114]
C
ALPHA
(21)corrected. C
2001-09-11
17:11:32
Arch
[1405114]
C
ALPHA
urrently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:15
Arch
[1405114]
C
ALPHA
(22)Traf
2001-09-11
17:15:17
Arch
[1405114]
C
ALPHA
fic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:18:34
Arch
[1405114]
C
ALPHA
(23)09-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.
2001-09-11
18:03:33
Arch
[1405114]
C
ALPHA
(24)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pro
2001-09-11
18:03:35
Arch
[1405114]
C
ALPHA
blem has been
2001-09-11
18:04:03
Arch
[1405114]
C
ALPHA
(25)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:42
Arch
[1405114]
C
ALPHA
(26)Restoral 4232857. P
2001-09-11
19:49:44
Arch
[1405114]
C
ALPHA
ROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:10
Arch
[1405114]
C
ALPHA
(27)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM