9/11 Pager Messages

2001-09-11
09:07:25
Arch
[1415004]
D
ALPHA
(3)In
2001-09-11
09:07:27
Arch
[1415004]
D
ALPHA
itial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:44
Arch
[1415004]
D
ALPHA
(4)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:20:48
Arch
[1415004]
D
ALPHA
(5)09-DID YOU HEARD THE NEWS, 20 MINS AGO 2 PLANES CRASH INTO THE WORLD TRADE CENTER. CALL ME BACK AT WORK. 770-452-0008 OR 0005.
2001-09-11
10:06:49
Arch
[1415004]
D
ALPHA
(6)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP
2001-09-11
10:06:51
Arch
[1415004]
D
ALPHA
: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:12
Arch
[1415004]
D
ALPHA
(7)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:54
Arch
[1415004]
D
ALPHA
(8)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:54
Arch
[1415004]
D
ALPHA
(9)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette
2001-09-11
13:35:56
Arch
[1415004]
D
ALPHA
800-733-4822*
2001-09-11
13:36:24
Arch
[1415004]
D
ALPHA
(10)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:05
Arch
[1415004]
D
ALPHA
(11)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATU
2001-09-11
13:40:07
Arch
[1415004]
D
ALPHA
S: Aspect has made t
2001-09-11
13:40:28
Arch
[1415004]
D
ALPHA
(12)he changes on Rel. 6 switches and are beginning the process of processing
2001-09-11
13:40:29
Arch
[1415004]
D
ALPHA
the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:57
Arch
[1415004]
D
ALPHA
(13)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales
2001-09-11
15:37:59
Arch
[1415004]
D
ALPHA
Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:26
Arch
[1415004]
D
ALPHA
(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:49
Arch
[1415004]
D
ALPHA
(15)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:32
Arch
[1415004]
D
ALPHA
(16)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:45
Arch
[1415004]
D
ALPHA
(17)U
2001-09-11
18:02:47
Arch
[1415004]
D
ALPHA
pdate 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Proble
2001-09-11
18:02:48
Arch
[1415004]
D
ALPHA
m has been
2001-09-11
18:03:13
Arch
[1415004]
D
ALPHA
(18)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fix
2001-09-11
18:03:15
Arch
[1415004]
D
ALPHA
es for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:05
Arch
[1415004]
D
ALPHA
(19)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:25
Arch
[1415004]
D
ALPHA
(20)n corrected. All c
2001-09-11
19:49:27
Arch
[1415004]
D
ALPHA
enters on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM