9/11 Pager Messages

2001-09-11
09:07:57
Arch
[1416702]
D
ALPHA
(20)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are un
2001-09-11
09:07:59
Arch
[1416702]
D
ALPHA
able to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:23
Arch
[1416702]
D
ALPHA
(21)PD:
2001-09-11
09:08:25
Arch
[1416702]
D
ALPHA
10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:25
Arch
[1416702]
D
ALPHA
(22)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified resto
2001-09-11
10:07:27
Arch
[1416702]
D
ALPHA
red 08:37 CDT Babette/SitMan
2001-09-11
10:07:57
Arch
[1416702]
D
ALPHA
(23)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:11
Arch
[1416702]
D
ALPHA
(24)Update NONE. Chicag
2001-09-11
13:21:13
Arch
[1416702]
D
ALPHA
o Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:26
Arch
[1416702]
D
ALPHA
(25)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accoun
2001-09-11
13:36:28
Arch
[1416702]
D
ALPHA
ts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:59
Arch
[1416702]
D
ALPHA
(26)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:44
Arch
[1416702]
D
ALPHA
(27)Update 4232857. PROB: IEX Time stamp issue. IE
2001-09-11
13:40:46
Arch
[1416702]
D
ALPHA
X feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:24
Arch
[1416702]
D
ALPHA
(28)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:21
Arch
[1416702]
D
ALPHA
(29)Restoral X4229941. PROB: Web OE - App errors in Short and Lon
2001-09-11
15:38:23
Arch
[1416702]
D
ALPHA
g Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:02
Arch
[1416702]
D
ALPHA
(30)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS:
2001-09-11
17:11:04
Arch
[1416702]
D
ALPHA
Problem has been
2001-09-11
17:11:32
Arch
[1416702]
D
ALPHA
(31)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:15
Arch
[1416702]
D
ALPHA
(32)Traffic from Sac4 has been rerouted. Sac4 is closed for th
2001-09-11
17:15:17
Arch
[1416702]
D
ALPHA
is evening and will resume operation tommorrow morning.
2001-09-11
18:03:33
Arch
[1416702]
D
ALPHA
(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:04
Arch
[1416702]
D
ALPHA
(2)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:42
Arch
[1416702]
D
ALPHA
(3)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing d
2001-09-11
19:49:44
Arch
[1416702]
D
ALPHA
ata. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:10
Arch
[1416702]
D
ALPHA
(4)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM