9/11 Pager Messages

2001-09-11
09:07:48
Arch
[1422639]
D
ALPHA
(5)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to ad
2001-09-11
09:07:50
Arch
[1422639]
D
ALPHA
dress issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:20
Arch
[1422639]
D
ALPHA
(6)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: C
2001-09-11
09:08:22
Arch
[1422639]
D
ALPHA
onference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:35
Arch
[1422639]
D
ALPHA
(7)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:08:38
Arch
[1422639]
D
ALPHA
(8)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:14
Arch
[1422639]
D
ALPHA
(9)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks
2001-09-11
10:07:16
Arch
[1422639]
D
ALPHA
. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:47
Arch
[1422639]
D
ALPHA
(10)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timin
2001-09-11
10:07:49
Arch
[1422639]
D
ALPHA
g out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:02
Arch
[1422639]
D
ALPHA
(11)800-733-4822*3....Dave/BD/EM
2001-09-11
10:08:06
Arch
[1422639]
D
ALPHA
(12)800-733-4822*3....Dave/BD/EM
2001-09-11
12:01:28
Arch
[1422639]
D
ALPHA
(13)Wayne, At your convenience, Are we still meeting for the NCO/EMT/SitMan meeting at 1:00pm today? Please call me at 913-928-6246. Thanks, Ellen
2001-09-11
13:17:30
Arch
[1422639]
D
ALPHA
(14)RPM: WEB Order Entry problem. Conf bridge 888-282-5528 or 816-650-0799 #46601. Application error in short form when starting the process to enter an order. Anita
2001-09-11
13:21:05
Arch
[1422639]
D
ALPHA
(15)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:21:26
Arch
[1422639]
D
ALPHA
(16)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:14
Arch
[1422639]
D
ALPHA
(17)Initial X4229941 12:30 09/11/2001. PR
2001-09-11
13:36:16
Arch
[1422639]
D
ALPHA
OB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:50
Arch
[1422639]
D
ALPHA
(18)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/B
2001-09-11
13:36:52
Arch
[1422639]
D
ALPHA
abette 800-733-4822*
2001-09-11
13:37:03
Arch
[1422639]
D
ALPHA
(19)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:37:05
Arch
[1422639]
D
ALPHA
(20)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:31
Arch
[1422639]
D
ALPHA
(21)Update 423
2001-09-11
13:40:33
Arch
[1422639]
D
ALPHA
2857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:11
Arch
[1422639]
D
ALPHA
(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrec
2001-09-11
13:41:12
Arch
[1422639]
D
ALPHA
t time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:22
Arch
[1422639]
D
ALPHA
(23)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
13:41:26
Arch
[1422639]
D
ALPHA
(24)he c
2001-09-11
13:41:28
Arch
[1422639]
D
ALPHA
hanges on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:14:20
Arch
[1422639]
D
ALPHA
(25)Hi Wayne, Please call me when you can. Thanks! Scott Moore 404-649-7065
2001-09-11
15:38:12
Arch
[1422639]
D
ALPHA
(26)Restoral X4229941. PROB: Web OE - App errors in S
2001-09-11
15:38:14
Arch
[1422639]
D
ALPHA
hort and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:38:44
Arch
[1422639]
D
ALPHA
(27)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Sc
2001-09-11
15:38:46
Arch
[1422639]
D
ALPHA
ott/DAS
2001-09-11
17:10:51
Arch
[1422639]
D
ALPHA
(28)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATU
2001-09-11
17:10:53
Arch
[1422639]
D
ALPHA
S: Problem has been
2001-09-11
17:11:23
Arch
[1422639]
D
ALPHA
(29)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients
2001-09-11
17:11:24
Arch
[1422639]
D
ALPHA
are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:37
Arch
[1422639]
D
ALPHA
(30)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:11:41
Arch
[1422639]
D
ALPHA
(31)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:09
Arch
[1422639]
D
ALPHA
(32)Traffic from Sac4 has been rerouted. Sac4 is closed for this eve
2001-09-11
17:15:11
Arch
[1422639]
D
ALPHA
ning and will resume operation tommorrow morning.
2001-09-11
17:15:19
Arch
[1422639]
D
ALPHA
(1)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:20
Arch
[1422639]
D
ALPHA
(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causi
2001-09-11
18:03:22
Arch
[1422639]
D
ALPHA
ng incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:52
Arch
[1422639]
D
ALPHA
(3)Update 4232857. PROB: IEX Time stamp issu
2001-09-11
18:03:54
Arch
[1422639]
D
ALPHA
e. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:05
Arch
[1422639]
D
ALPHA
(4)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
18:04:13
Arch
[1422639]
D
ALPHA
(5)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IE
2001-09-11
18:04:15
Arch
[1422639]
D
ALPHA
X changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:31
Arch
[1422639]
D
ALPHA
(6)Restoral 4232857. PROB: IEX Time st
2001-09-11
19:49:33
Arch
[1422639]
D
ALPHA
amp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:03
Arch
[1422639]
D
ALPHA
(7)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps
2001-09-11
19:50:05
Arch
[1422639]
D
ALPHA
. STATUS: Problem has bee
2001-09-11
19:50:22
Arch
[1422639]
D
ALPHA
(8)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
19:50:25
Arch
[1422639]
D
ALPHA
(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM