9/11 Pager Messages

2001-09-11
09:07:37
Arch
[1422966]
B
ALPHA
(25)Initial 4236478 08:04
2001-09-11
09:07:38
Arch
[1422966]
B
ALPHA
09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:08
Arch
[1422966]
B
ALPHA
(26)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:08:29
Arch
[1422966]
B
ALPHA
(27)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call
2001-09-11
09:08:31
Arch
[1422966]
B
ALPHA
initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:40
Arch
[1422966]
B
ALPHA
(28)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:55:12
Arch
[1422966]
B
ALPHA
(29)65-PLEASE CALL KIM AT 816-304-7013.
2001-09-11
10:07:03
Arch
[1422966]
B
ALPHA
(30)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified re
2001-09-11
10:07:04
Arch
[1422966]
B
ALPHA
stored 08:37 CDT Babette/SitMan
2001-09-11
10:07:36
Arch
[1422966]
B
ALPHA
(31)800-733-4822*3....Dave/BD/EM
2001-09-11
10:08:06
Arch
[1422966]
B
ALPHA
(32)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server
2001-09-11
10:08:08
Arch
[1422966]
B
ALPHA
was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:10
Arch
[1422966]
B
ALPHA
(1)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:01
Arch
[1422966]
B
ALPHA
(2)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:03
Arch
[1422966]
B
ALPHA
(3
2001-09-11
13:36:05
Arch
[1422966]
B
ALPHA
)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:43
Arch
[1422966]
B
ALPHA
(4)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:37:07
Arch
[1422966]
B
ALPHA
(5)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-73
2001-09-11
13:37:09
Arch
[1422966]
B
ALPHA
3-4822*
2001-09-11
13:37:11
Arch
[1422966]
B
ALPHA
(6)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:14
Arch
[1422966]
B
ALPHA
(7)Update 4232857. PROB: IEX Time stam
2001-09-11
13:40:16
Arch
[1422966]
B
ALPHA
p issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:48
Arch
[1422966]
B
ALPHA
(8)he changes on Rel. 6 switches and are beginning the process of processing the reports.
2001-09-11
13:40:50
Arch
[1422966]
B
ALPHA
NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:08
Arch
[1422966]
B
ALPHA
(9)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person
2001-09-11
15:38:10
Arch
[1422966]
B
ALPHA
tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:38:40
Arch
[1422966]
B
ALPHA
(10)Restoral X4229941. PROB: Web OE - App error
2001-09-11
15:38:42
Arch
[1422966]
B
ALPHA
s in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:36
Arch
[1422966]
B
ALPHA
(11)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect sw
2001-09-11
17:10:38
Arch
[1422966]
B
ALPHA
itches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:11
Arch
[1422966]
B
ALPHA
(12)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:36
Arch
[1422966]
B
ALPHA
(13)Traffic from Sac
2001-09-11
17:14:37
Arch
[1422966]
B
ALPHA
4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:15:53
Arch
[1422966]
B
ALPHA
(14)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:58
Arch
[1422966]
B
ALPHA
(15)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their
2001-09-11
18:03:00
Arch
[1422966]
B
ALPHA
customer reps. STATUS: Problem has been
2001-09-11
18:03:30
Arch
[1422966]
B
ALPHA
(16)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001..
2001-09-11
18:03:32
Arch
[1422966]
B
ALPHA
.Brandi/EM
2001-09-11
19:49:14
Arch
[1422966]
B
ALPHA
(17)Restoral 4232857. PROB: IEX Time stamp issue.
2001-09-11
19:49:16
Arch
[1422966]
B
ALPHA
IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:40
Arch
[1422966]
B
ALPHA
(18)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
19:50:08
Arch
[1422966]
B
ALPHA
(19)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer rep
2001-09-11
19:50:10
Arch
[1422966]
B
ALPHA
s. STATUS: Problem has bee
2001-09-11
19:50:25
Arch
[1422966]
B
ALPHA
(20)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 1
2001-09-11
19:50:27
Arch
[1422966]
B
ALPHA
8:37cdt....JoeEM