9/11 Pager Messages

2001-09-11
09:07:53
Arch
[1424911]
D
ALPHA
(25)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable t
2001-09-11
09:07:55
Arch
[1424911]
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ALPHA
o process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:23
Arch
[1424911]
D
ALPHA
(26)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:21
Arch
[1424911]
D
ALPHA
(28)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the ser
2001-09-11
10:07:23
Arch
[1424911]
D
ALPHA
ver was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:53
Arch
[1424911]
D
ALPHA
(29)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:09
Arch
[1424911]
D
ALPHA
(3)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Cal
2001-09-11
13:21:11
Arch
[1424911]
D
ALPHA
ls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:22
Arch
[1424911]
D
ALPHA
(4)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STA
2001-09-11
13:36:24
Arch
[1424911]
D
ALPHA
TUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:59
Arch
[1424911]
D
ALPHA
(5)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:41
Arch
[1424911]
D
ALPHA
(6)Update 4232857. PROB: IEX Time stamp issue. IEX fe
2001-09-11
13:40:42
Arch
[1424911]
D
ALPHA
eding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:22
Arch
[1424911]
D
ALPHA
(7)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTU
2001-09-11
13:41:24
Arch
[1424911]
D
ALPHA
PD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:19
Arch
[1424911]
D
ALPHA
(8)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/
2001-09-11
15:38:21
Arch
[1424911]
D
ALPHA
DAS
2001-09-11
17:10:58
Arch
[1424911]
D
ALPHA
(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull rep
2001-09-11
17:11:00
Arch
[1424911]
D
ALPHA
orts for their customer reps. STATUS: Problem has been
2001-09-11
17:11:28
Arch
[1424911]
D
ALPHA
(10)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:13
Arch
[1424911]
D
ALPHA
(11)Traffic
2001-09-11
17:15:15
Arch
[1424911]
D
ALPHA
from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:28
Arch
[1424911]
D
ALPHA
(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect t
2001-09-11
18:03:30
Arch
[1424911]
D
ALPHA
ime stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:58
Arch
[1424911]
D
ALPHA
(15)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.
2001-09-11
18:04:00
Arch
[1424911]
D
ALPHA
7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:38
Arch
[1424911]
D
ALPHA
(16)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing
2001-09-11
19:49:40
Arch
[1424911]
D
ALPHA
data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:07
Arch
[1424911]
D
ALPHA
(17)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM