9/11 Pager Messages

2001-09-11
11:47:21
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cgulli|dc-ops-team: Pls call in to Operations to confirm availability to work if needed. Chris/Ops 408-527-0007
2001-09-11
11:55:39
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cgulli|EMERGENCYdc-ops-team: Pls call in 866 902 7865 ID # 242708 to discuss ongoing EMERGENCY national situation. Chris/Ops 408-527-0007
2001-09-11
13:26:43
Arch
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|VOICE-P1 UPDATE #4244044 |Calls to EMEA intermittent due to high load on national and international circuits. Voiceservices continuing to investigate. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |205
2001-09-11
14:20:16
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|NETWORK-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network availability. SJ LAN support investigating issues with Code Red filters being removed. OUTAGE START: 11 Sep -1/2
2001-09-11
14:20:18
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11:05 PT NO ETU. Ops 408.527.0007 |268 -2/2
2001-09-11
14:23:16
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|VOICE-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent net
2001-09-11
14:23:18
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work and IP phone availability. SJ LAN support investigating issues with Code Red filters. OUTAGE START: 11 Sep -1/2
2001-09-11
14:23:22
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11:05 PT NO ETU. Ops 408.527.0007 |265 -2/2
2001-09-11
14:30:27
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|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |169
2001-09-11
14:31:37
Arch
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|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on
2001-09-11
14:31:39
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national and international circuits. Voice Services investigating. Next update at 16:00 PT. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 408.527.0007 |233
2001-09-11
14:39:38
Arch
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ALPHA
|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |217
2001-09-11
14:40:05
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
15:10:48
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|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205
2001-09-11
15:16:29
Arch
[1611906]
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |224
2001-09-11
15:16:48
Arch
[1611906]
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|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |
2001-09-11
15:16:53
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226
2001-09-11
15:34:14
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|NETWORK-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |233
2001-09-11
15:34:23
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|VOICE-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:0
2001-09-11
15:34:25
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5 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |231
2001-09-11
15:41:27
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|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220
2001-09-11
15:44:01
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|NETWORK-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating.
2001-09-11
15:44:02
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OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |207
2001-09-11
15:44:36
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|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |205
2001-09-11
15:58:00
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[1611906]
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|VOICE-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2
2001-09-11
15:58:02
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527.0007 |242 -2/2
2001-09-11
16:00:38
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|NETWORK-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2
2001-09-11
16:00:40
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527.0007 |244 -2/2
2001-09-11
16:15:51
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|NETWORK-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ
2001-09-11
16:15:53
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LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2
2001-09-11
16:15:55
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13:10 PT Ops 408.527.0007 |260 -2/2
2001-09-11
16:16:19
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|VOICE-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice services stable and restored. Support removed all Code Red filters f
2001-09-11
16:16:21
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rom Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2
2001-09-11
16:16:23
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13:10 PT Ops 408.527.0007 |258 -2/2
2001-09-11
17:12:28
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|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208
2001-09-11
17:46:07
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ecarlson|Ian: Please call Dick and I in Ops 527-0007. Thx, Eric
2001-09-11
18:41:43
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OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2
2001-09-11
18:47:14
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220
2001-09-11
20:16:55
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cgulli|dc-ops-team: Tomorrow's Wednesday 5:00pm staff postponed until 09/19. Keep pagers
2001-09-11
20:16:57
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near to respond if paged. Chris/Ops 408-527-0007
2001-09-11
20:19:51
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|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230
2001-09-11
21:34:14
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|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229
2001-09-11
22:18:45
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
23:32:45
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|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218