9/11 Pager Messages

New Call It must be completed within One Business Day Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 09:14:22 AM Remaining Time: 7 hours 59 minutes Elapsed Time: Elapsed % of Time: 0 Alarm Description: You

CONT:Have a new call in the Helpdesk Escalation Name: Due in One Business Day Escalation Span: 8 hours

Frm: - Txt: <1/2:RE: Download of Biswonware FTP F:<gails@softcomputer.com>> Hello Scott, If U R using WIN NT then U have s

oftware that is part of NT tha

Frm: - Txt: <2/2:RE: Download of> t will work 4 the file transfer.I have talked 2 my co-workers & we do not know how 2 setup the NT, but hopefully U do.

Frm: - Txt: <1/2:![AFF]Reston Office Closing F:<AFFINITY-USERS@PEACH.EASE.LS> Reston Office Closing!Due to the

disasters in Washington DC, Virginia & NY

Frm: - Txt: <2/2:![A

FF]Reston Of> this morning the Reston office is closing 4 the day.After hours support will B in effect.Call either 8008007595 or 70

4 Hours has elasped since call was opened. It needs to be complete within 1 business day. Escalated Object: Help Desk Call #976...................... ................................................

ime: 3 hours 59 minutes

CONT:Elapsed % of Time: 49 Escalation Name: Due in One Business Day Escalation Span: 8 hours

Frm: - Txt: <1/2:Escal: #976 from Help Desk F:<Magic@deaconesshospitalllc.c> 4 Hours has elasped since call was opened.It needs 2 B complete within 1 bu

Frm: - Txt: <2/2:

Escal: #976 fro> siness day.Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 01:13:33 PM Remaining Time: 4 hours Elapsed Tim

Frm: - Txt: <1/2:RE: Download of Biswonware FTP F:<gails@softcomputer.com> T:1:59P-> Hi Scott, U can reach me @ 8007638522ext.4278.Call me if I can help

Frm: - Txt: <2/2:RE: Download of> with

the FTP server.Things R kind of hectic around here today.Did U receive the information that I emailed 2 Becky?Th

6 Hours has elasped since cal

l was opened. It has be resolved within 1 Business Day. Please review your help desk calls Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 03:13:46 PM Remaining Time: 1 hours 59

CONT:minutes Elapsed Time: 6 hours Elapsed % of Time: 75 Escalation Name: Due in One Business Day Escalation Span: 8 hours

Frm: - Txt: <1/2:Escal: #976 from Help Desk F:<Magic@deaconesshospitalllc.c> 6 Hours has elasped since call was opened.It has B resolved wit

hin 1 Busine

Frm: - Txt: <2/2:Escal: #976 fro> ss Day.Please review your help desk calls Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 03:13:46 PM Rema

Frm: - Txt: <1/2:[AFF]Coding Issue 4 HIM ER coding personnel F:<AFFINITY-USERS@PEACH.EASE.LS

>

Frm: - Txt: <2/2:[AFF]Coding Iss> physician > billing > done by the coders sometimes rejects due to "no medical necessity" > diagnoses.> When the 1500 (

Frm: - Txt: <1/2:Re: [AFF] Repor

t Printing Problems after 8.0/8.1 F:<AFFINITY-USERS@PEACH.EASE.LS> We had the same issue @ National Jewish.Our task is 3

Frm: - Txt: <2/2:Re: [AFF] Repor> 2692.A fix was put into our Support environment, but we haven't had a chance 2 test it fully. -Lori-Hi All, Scott @ Ru